Never miss a call again. Say hello to your AI Receptionist.
Intermedia AI Receptionist is a built-in AI Digital Teammate that answers, routes, and assists 24/7. It is built directly into Intermedia Unite and Contact Center, and it answers inbound calls with natural, conversational voice automation, so your business can deliver professional, responsive call experiences without adding complexity or staff.
Coming soon — call your sales rep for pricing.
How it works
AI Receptionist is a voice AI agent that answers inbound calls and talks with callers in natural language. Callers explain what they need in their own words, instead of working through a traditional phone menu. The AI Receptionist answers questions using the business information, FAQs, and Knowledge Collections you provide, or intelligently transfers callers to the right person or team when needed.
Setup needs no technical expertise. Administrators set up AI Receptionist in a no-code AI Builder: choose a voice, communication style, and name, add business details and FAQs, set transfer rules, and assign it a phone number. Settings can be changed anytime, and administrators can configure up to five transfer rules.
What it does
- Answers every call – AI Receptionist answers calls instantly and interacts with callers with natural language. You choose a voice and tone that fits your business, from professional and polished to warm and conversational. It is available 24/7, so you avoid missed calls and have consistent coverage after hours, during peak periods, or on holidays.
- Handles routine inquiries automatically – It answers common questions about your services, policies, hours, locations, and contact information. Knowledge Collections use your configured business content, including documents and public websites, to help callers get accurate, relevant answers. Built-in guardrails let you define which topics it should and should not discuss, and you can modify FAQs anytime so answers stay current.
- Routes calls to the right person – When a call requires a human agent, AI Receptionist makes sure it reaches the right person with context. Tone-based escalation detects urgency or frustration and escalates to the appropriate human receptionist or customer agent. For Contact Center, intent routing directs callers to the right team the first time, and conversation summaries give agents a brief overview of what was already discussed so customers do not have to repeat themselves.
- Schedules appointments and manages follow-up (coming soon) – When a caller wants to book, AI Receptionist recognizes it and sends a configured scheduling link by SMS. It confirms the caller’s phone number before sending the link, and connects callers to the external booking page your business already uses, so callers can continue from the call to scheduling on their own.
Why it helps
- Always-on customer service, even after hours – 24/7 instant response, available anytime, with no waiting times.
- Scale without extra staff – Routine calls are handled automatically by answering FAQs, providing business information, and routing callers based on what they need.
- Capture every lead – Callers get help right away, and important inquiries are connected to the right person or team.
- Simple setup – Launch quickly in Unite or Contact Center and adjust settings whenever you need. Ideal for small businesses.
How usage is measured
AI Receptionist runs on AI Agent minutes, which are pooled and can be used by all AI Agents on your account across Unite and Contact Center.
AI Receptionist runs on Intermedia’s platform, which is built with enterprise-grade security, data governance, and privacy controls. Intermedia designs its AI services with the intent of not using your content to train Intermedia or third-party AI models without your consent.
See it in action
Watch the official video from Intermedia to see how AI Receptionist works.
To ask about AI Receptionist for your business, call HBC at 1-808-941-4111 or send us a Service Request.
