Q1 What is VoIP and How does it work
VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses. This innovation means that sharing equipment with others are much cheaper than traditional phone service. Many business owners report cost savings up to 70% after switching to phone service to VoIP. These new phone and communications platforms many business features that boost productivity and revenue.is one of the highest-rated VoIP providers for businesses. According to customer reviews published on Get VoIP, people enjoy its cost saving and service. With all types or clients and thousands of them, you can trust that NEC Univerge Blue Connect. will work in your business also just as well as it works forothers
Q2) What can NEC Univerge Blue Connect. do for me?
NEC Univerge Blue Connect. helps thousands of businesses across nearly every industry communicate with their customers. Not only will its VoIP phone system lower costs, but it offers an array of features, including: Customer Relationship Management reports, (CRM) Email with voice file recordings with translation, voice calling on up to 5 different devices per user account, chat, and, SMS Productivity on all numbers , tools Case showing call in Q number of agents logged in call reporting time spent on customer calls, management tools, Voicemail-to-email, Online web faxing, Custom On-hold music and messages, On-demand call recording, all call recording, Conference calls
Q3) How is the call quality of a VoIP phone?
The call quality of cloud communications systems depends on the speed and reliability of your internet. You will hear a vast improvement in call quality compared to traditional landlines. NEC requirement is to install test Box for any customer with 5 phones or more and we do this on any customer starting with 1 phone to be sure our service is better than the Landlines. If you don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve this through HD Voice technology. The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is. Find out your internet speed by taking the VoIP speed test. We also have call log reporting on call quality.
Q4) What should I look for in a cloud communications system (VoIP)?
Frist and foremost a company that has been in business for many years with a long good track record. Your requirements depend on how many employees you have and the features you need. NEC Univerge Blue Connect pro account can meet most needs. we’re able to satisfy the needs of tried-and-true businesses for more than 40 years as HBC and NEC have been around much longer . Some aspects you want to look for, include: Cost: Calling plans can be on a month-to-month basis or a contract Service: Will you need to be able to contact support during your business hours? with emergency services available to you when and if you need it. Coverage Area: Does the VoIP provider offer calling capabilities where you operate? Users: Does your VoIP provider give you the ability to manage service for multiple users? Functionality: What requirements does your business have that VoIP can fulfill? Will they setup and test entire system.
Q5) How much does VoIP phone service typically cost?
NEC Univerge Blue Connect. provides three main cloud communications plans:
CONNECT Essentials $23.95 per license / month
One user license includes Cloud PBX with unlimited local and long distance calling, ability to connect 1 phone device plus mobile and desktop apps, Team Chat, File Sharing (5 GB/user), and Video Conferencing (4 web participants per meeting).
CONNECT Pro $32.75 per license / monthOne user license includes Cloud PBX with unlimited local and long distance calling, connect up to 5 phone devices including mobile and desktop apps, Team Chat, File Sharing (50 GB/user), Video Conferencing (100 web participants per meeting), ENGAGE Core.
CONNECT ProPlus $32.95 per license / monthOne user license includes Cloud PBX unlimited local and long distance calling, connect up to 5 phone devices including mobile and desktop apps, Team Chat, File Sharing (200 GB/user), Video Conferencing (200 web participants per meeting), ENGAGE Core.
Free programing with +10 more Licenses$1,500.00 value
1/2 Off phones Yealink T54w
Many companies report savings of up to 70% after switching to VoIP. The more users and phone lines you use, the more you’ll save!
Q6) Do I need to sign a contract?
NEC Univerge Blue Connect. offers the flexibility of month-to-month service for business VoIP. To maximize your savings, NEC Univerge Blue Connect. provides annual plans. Not all VoIP providers offer monthly plans, either. And be careful of some annual contracts on the market, they may require payment upfront. NEC Univerge Blue Connect. does not require any upfront fees. If you end before one year prorated fee on phone that you got for 1/2 off will be charged.
Q7) Do I need to have an existing VoIP phone?
No, you do not need to have an existing VoIP phone. Since VoIP phones adhere to approved internet standards, you can bring your own if compatible or, buy one1/2 off. You can skip the desk phone entirely and use the NEC Univerge Blue Connect app. Abdon your desktop phone and just use your laptop, or smartphone to complete calls over VoIP.
Q8) How many calls can I make at a time? NEC Univerge Blue Connect. allows for unlimited calls. How many is that?
It’s up to your devices and your users. A typical VoIP phone supports three simultaneous calls, but that can vary based on the equipment and you can have more if you like up to the number of buttons’ on your phone. In contrast, a traditional phone system would require you to roll over lines to manage multiple concurrent calls. Handling numerous calls at once is one of the strengths of VoIP phone service. Callers will never get a busy signal, even if you only have one phone and one phone number. You can have the system answer call and have it hole for you letting caller know how many call are before them and the average hold times, along with custom hold info to answer any question they may have before you talk with them.
Q9) Is internet service included with your VoIP phone service?
No, we do not provide internet service as a part of our plans. If you currently have an ISP (Internet Service Provider), you would have no problems with speed or reliability, because we install a test box to test service 24hr a day for 5 day before will provide service to you. A business will require at least 100kbps per phone line (or 0.1 Mbps).After you have the service every call is evaluated and we be able to provide you a report showing how many bad or pore quality calls during any time frame you ask for on the report.
Q10) Are there any limitations to using a VoIP phone system?
No, there are no practical limitations on our business voice service. You can make as many calls, users, and phone numbers as needed. However, to prevent misuse and abuse, only one phone call can be placed per line per second. (This helps avoid those infamous robocalls.) Additionally, it won’t cost you a fortune to upgrade your current plan. The major strength of our virtual phone system is that it’s easy to upgrade as your business grows. The only thing you need to make sure of is that your internet connection is fast and stable. Your call quality and reliability will be dependent on this. For emergency calls, NEC Univerge Blue Connect. provides the Enhanced 911 (E911) feature. This feature allows public safety staff to know the address of your phone call.
Q11) If I lose power, will I still be able to make phone calls with VoIP?
In most cases, you will be able to connect calls if there’s a power outage with power back-up system as long as your internet is working and you can all ways take call on your cell phone app or with the Yealink t54w you can turn-on your cell phone hotspot
And link your desk phone to your cell phone internet( data charges may apply depending on your cell phone carrier Our VoIP phone system
works over the internet. During a power outage so, your router will need a backup system on it also and will function if, the no internet access is up. Buy having a backup power source that could power the router (and therefore maintain your internet connection). If you use Power over Ethernet (PoE), that may need backup power as well. In the event of a power outage, you can instruct your VoIP provider like NEC Univerge Blue Connect will still ring calls on your cell phone app or direct them to a voicemail box. This solution avoids busy signals and rejected calls for customers in power outage. This make the system way more full proof than any on preemies phone system
Q12) What is a virtual number?
A virtual number is a telephone number that isn’t directly associated with a person or business. Virtual phone numberscan also be used to track response rates from specific marketing campaigns.
For example, this is great for long-distance callers because they can dial a local virtual number to them and still reach your team.
You can also have a virtual Ext. this is where you have an ext. on you system that call an outside number as if it is a phone in your office ( cell phone , home phone, or other ip phone number)
Q13) Will I lose any business features from landlines if I switch to VoIP?
No, your business will be able to access 50+ features from NEC Univerge Blue Connect.. These are the real deal. For sure, they will almost always include any feature your current landline provider offers. There may be something it will not do like your old system did but that fare out ways the extra features you get form the VoIP system.
Check out our extensive list of included VoIP features.
Q14) Does faxing work over VoIP?
Traditional fax machines should be able to transmit faxes over VoIP lines with a digital to analog box. You can use a online faxing solution that come with every connect pro service.
NEC Univerge Blue Connect. offers unlimited online faxing with its VoIP plans. This feature also See how online faxingcan help send and receive faxes easily.
Q15) How is Skype or Google Voice different from NEC Univerge Blue Connect.?
At a consumer level, Skype uses the same technology as NEC Univerge Blue Connect.—VoIP.
Skype and Google Voice are simple VoIP solutions that allow free messages and calls over the internet meant for personal use.
In contrast, NEC Univerge Blue Connect. is a complete business communications solution with so many more features and services all on one license . It covers phone calls, email, SMS, ca recording, analytics, CRM, and more. NEC Univerge Blue Connect. also has a dedicated support team and business features to improve productivity and lower costs.
